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Docusign CEO discusses the emerging capabilities of AI startups

00:00 Speaker A

How concerned are you about what OpenAI is doing with Chat GPT and and how it’s starting to move into other verticals?

00:09 Speaker B

You know, Open AI is a hugely important partner for us. A lot of our AI is is built on theirs and and other uh frontier LLM models. I mean, what they showed is it’s well known that you uh it was an internal demo. You you everyone knows you can put a document in a consumer GPT engine and get a summarization and and some, you know, answers to some questions about the document. So I think that’s table stakes. What we provide is uh you we enable taking your entire agreement library and giving you context about that. So that gives us a huge data advantage because we have, you know, already over 100 million private consented agreements that we’re running the AI on, which improves the accuracy of the answers meaningfully. We understand the workflows end-to-end. So that gives us additional context and allows us to deploy agents as I I mentioned. And last, of course, there’s the trust and security equation. We’re trusted by most large companies, government organizations, nonprofits to handle their agreements. Agreements are sensitive. It’s the most important data a company has and so I think those those three factors position us very well to help bring AI to agreements.

01:32 Speaker A

The pace that uh in OpenAI is moving to uh release new products, update models, whatever it is. How has that changed how you think about your product roadmap over the next year and even in terms of speed of executing on that roadmap?

01:50 Speaker B

Well, you know, it is the fastest pace of technology development that I’ve experienced in my many decades in tech. Um, and so you do have to be on your toes. Um, we we’re trying to take full advantage of the incredible investments that that OpenAI, Google, Microsoft, and Tropic and others are doing, as well as the the data center deployers and the Nvidias of the world. It’s it’s an incredible time to be taking advantage of all those investments and building on top of that to enable entirely new workflows and and insights for companies. Um, and you have to look out six to 12 months, uh, because the capabilities are changing so rapidly, uh, that if you’re just building on what’s available today, you’re going to miss the next turn.

02:44 Speaker A

What’s next for DocuSign?

02:48 Speaker B

It’s really bringing this end-to-end suite for agreements. First, we want to be the the the system of record for agreements. I think ultimately we want to be the system of action. We want to help you take action on your agreements, whether they’re in process or have been completed. Uh, we do that, I think Doy is going to be very well positioned in the long term.

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